Refund Policy

Last updated · 29 July 2026

This policy covers everything we sell, whether through techarborzm.com, passmypmp.com or in person.

Try before you pay

Every product we sell online can be evaluated at no cost first. Our business software has a free trial. PassMyPMP gives you 100 practice questions with full explanations before any payment. Please use that free access to decide whether the product suits you.

Business software subscriptions

If you are a first-time subscriber, you may request a full refund within 7 days of your first payment. This applies once per customer.

After that, subscriptions are not refunded. You can cancel at any time to stop the next renewal, and your access continues to the end of the period you have already paid for. If a renewal is charged after you cancelled, we refund it in full.

PassMyPMP — one-time purchase

Access is sold as a single payment for lifetime access. There is no renewal, so there is nothing to cancel.

Because we give you 100 free questions with complete explanations so you can evaluate the product first, purchases are final. We refund in three situations:

• You paid and did not get access, and we could not fix it.
• You were charged more than once for the same purchase.
• The payment was not authorised by you, confirmed with our payment processor.

If you believe your situation warrants a refund but is not listed above, email us and we will look at it. We would rather hear from you than have you raise a chargeback — a chargeback is slower for you and costs us both.

Hardware

If an item arrives faulty, damaged or is not what you ordered, tell us within 7 days of receipt. We will repair, replace or refund it, and we cover return transport.

Unopened items in sealed original packaging may be returned within 7 days, less transport costs. Opened or used items cannot be returned. Damage caused after delivery, liquid damage, unauthorised repair and normal wear are not covered. Software licence keys are not refundable once issued.

How to request a refund

Email [email protected] for Techarbor products, or [email protected] for PassMyPMP, with:

1. The email address on the account or order
2. The transaction reference or receipt
3. The date and amount paid
4. What went wrong

We acknowledge your request within one business day and give you a decision within two to three business days.

Timing and currency

We initiate approved refunds within three business days of approving them. Once initiated, cards typically take 5-10 business days to reach your account depending on your bank; mobile money takes 1-3 business days. We charge no fee to process a refund.

Our prices are shown in United States Dollars (USD). We refund the amount you were charged, in the currency you were charged it. If you paid by card in USD, you are refunded in USD. If you paid by mobile money in Kwacha, you are refunded the same Kwacha amount — we do not recalculate it at a later exchange rate, in either direction.

If your bank converts a USD refund into another currency, the amount you receive may differ slightly from what you paid because of rate movement between the two dates. That difference is set by your bank and is outside our control.

If you disagree with our decision

Reply to our email and we will review it again. We answer every escalation.

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